Vinmetrica’s Return Policy:
Customers are entitled to a full refund less a restocking fee of 15% will be charged on all returns made within 45 days of shipment, unless items are returned for repair or warranty service. ALL returns must be sent with a valid RMA number which we will assign to your item after you contact us.
If you believe that you have defective equipment we will work with you to resolve the issue and repair or replace once a diagnosis has been completed. Please contact info@vinmetrica.com or call +1 760 494 0597 and select Tech Support, with any questions.
Warranty Information:
The SC-100A, SC-200 and SC-300 units each come with a 2 year warranty. Any electrodes come with a 1 year warranty and all plastics, lab equipment and reagents come with a 6 month warranty.
While the reagents only have a 6 month warranty (this is because we do not know how the reagents are treated once they leave our hands), with proper care most of them should last at least two years. All reagents have a use by date clearly printed on the labels.
Vinmetrica’s warranties and liabilities are:
1. Instruments, electrodes and non-reagent accessories are warranted against defects in workmanship for 24 months from date of purchase. The reagents are warranted to perform as described in the manual up until any stated expiration or “use-by” date, or 6 months after purchase, whichever is later. THE WARRANTIES IN THESE TERMS AND CONDITIONS ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, SAID WARRANTIES BEING EXPRESSLY DISCLAIMED.
2. Buyer agrees that its sole and exclusive remedy against Vinmetrica shall be limited to the repair and replacement of Materials or parts of Materials, provided Vinmetrica is promptly notified in writing, prior to the expiration of the warranty period specified above, of any defect. Vinmetrica’s liability for any damages due Buyer shall be limited to the purchase price of the Materials.
3. VINMETRICA’S MAXIMUM LIABILITY FOR ALL DIRECT DAMAGES, INCLUDING WITHOUT LIMITATION CONTRACT DAMAGES AND DAMAGES FOR INJURIES TO PERSONS OR PROPERTY, WHETHER ARISING FROM VINMETRICA’S BREACH OF THESE TERMS AND CONDITIONS, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT WITH RESPECT TO THE MATERIALS, OR ANY SERVICES IN CONNECTION WITH THE MATERIALS, IS LIMITED TO AN AMOUNT NOT TO EXCEED THE PRICE OF THE MATERIALS. IN NO EVENT SHALL VINMETRICA BE LIABLE TO BUYER FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST REVENUES AND PROFITS.