Vinmetrica’s Return Policy:
A restocking fee of 15% will be charged on all returns made within 45 days of shipment, unless items are returned for repair or warranty service. ALL returns must be sent with a valid RMA number which we will assign to your item after you contact us. Customer is responsible for return shipping.
If you believe that you have defective equipment we will work with you to resolve the issue and repair or replace once a diagnosis has been completed. Please contact info@vinmetrica.com or call +1 760 494 0597 with any questions.
International Customers:
Vinmetrica is not responsible for any duties or taxes imposed on your shipment. All duties and taxes are the customer’s responsibility.
Vinmetrica’s warranties and liabilities are:
1. The materials provided as part of Vinmetrica’s product Kits, as described on pages 1, 2 and/or 3 of the Kit Manual, (“Materials”) are warranted as follows: Instruments, SO2 electrode and non-reagent accessories are warranted against defects in workmanship for 24 months from date of purchase. The pH electrode is warranted for 1 year. The reagents are warranted to perform as described in the manual up until any stated expiration date or 6 months after purchase, whichever is later. THE WARRANTIES IN THESE TERMS AND CONDITIONS ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, SAID WARRANTIES BEING EXPRESSLY DISCLAIMED.
2. Buyer agrees that its sole and exclusive remedy against Vinmetrica shall be limited to the repair and replacement of Materials or parts of Materials, provided Vinmetrica is promptly notified in writing, prior to the expiration of the warranty period specified above, of any defect. Vinmetrica’s liability for any damages due Buyer shall be limited to the purchase price of the Materials.
3. VINMETRICA’S MAXIMUM LIABILITY FOR ALL DIRECT DAMAGES, INCLUDING WITHOUT LIMITATION CONTRACT DAMAGES AND DAMAGES FOR INJURIES TO PERSONS OR PROPERTY, WHETHER ARISING FROM VINMETRICA’S BREACH OF THESE TERMS AND CONDITIONS, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT WITH RESPECT TO THE MATERIALS, OR ANY SERVICES IN CONNECTION WITH THE MATERIALS, IS LIMITED TO AN AMOUNT NOT TO EXCEED THE PRICE OF THE MATERIALS. IN NO EVENT SHALL VINMETRICA BE LIABLE TO BUYER FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST REVENUES AND PROFITS.
Services Terms and conditions:
1. Vinmetrica warrants service results to be accurate and/or effective for the intended purpose. In the event of disagreement on quality of results, Vinmetrica may opt to perform a reanalysis at no extra charge. Refunds are not given.
2. Buyer agrees that its sole and exclusive remedy against Vinmetrica shall be limited to the reanalysis of a sample, provided Vinmetrica is notified in writing within 2 weeks of receipt of results. Vinmetrica’s liability for any damages due Buyer shall be limited to the purchase price of the service.
3. VINMETRICA’S MAXIMUM LIABILITY FOR ALL DIRECT DAMAGES, INCLUDING WITHOUT LIMITATION CONTRACT DAMAGES AND DAMAGES FOR INJURIES TO PERSONS OR PROPERTY, WHETHER ARISING FROM VINMETRICA’S BREACH OF THESE TERMS AND CONDITIONS, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR OTHER TORT WITH RESPECT TO THE ANY SERVICES, IS LIMITED TO AN AMOUNT NOT TO EXCEED THE PRICE OF THE SERVICES. IN NO EVENT SHALL VINMETRICA BE LIABLE TO BUYER FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST REVENUES AND PROFITS.